Guests remember their booking. Tables do not stay empty.
Every booking automatically comes with a reminder 2 hours before, a phone notification, a Google Wallet pass and one-tap cancellation. If someone cancels, the waitlist helps fill the table by itself.
- No charge per message
- No app for the guest
- In the guest’s language
From the booking to the table
You do none of the following. It all happens by itself, for every online booking and every phone booking that has an email.
Confirmation, and the booking on their phone
The guest receives a confirmation email and, with one tap, adds the booking to Google Wallet or their calendar (Google, Apple, Outlook). You get a notification about the new booking.
Reminder by email and on the phone
An email with the time, party size, address, map directions and phone number, plus a notification on the phone screen for guests who turned it on.
One-tap cancellation, not a silent absence
The guest cancels with one tap from the confirmation email, up to 2 hours before. You know straight away that the table is free, instead of holding it for someone who will not come.
The waitlist is notified
Guests who were waiting for that day receive a “Table available” email with a booking button. Whoever books first gets it.
Measure the result
Mark “Arrived” or “No-show” and see the no-show rate and cancellations in your analytics and in the PDF report.
An email that gets read
The reminder contains only what the guest needs to come: when, where, how to get there and how to reach you. If they cannot come, it asks them to let you know, so you can give the table to someone else.
- In the guest’s language, in 8 languages, with no setup on your side.
- With your restaurant’s name and your own contact details.
- Map directions and a phone number with one tap.
We look forward to seeing you in 2 hours
Hello Maria, your booking at Taverna To Steki:
If you can no longer make it, please let the restaurant know so they can give the table to someone else.
The booking does not get lost in their inbox
Many guests do not open emails. That is why the booking also goes where they look every day: on their phone screen, in Google Wallet and in their calendar.
- Phone notification 2 hours before, without downloading an app.
- Google Wallet pass with your logo, time, party size and address.
- Add to calendar for Google, Apple or Outlook, so their phone reminds them by itself.
Reminders, cancellations and the waitlist
When does the guest receive the reminder?
Two hours before the booking time. The email contains the time, party size, the address with map directions and the restaurant’s phone number, and asks the guest to let you know if they can no longer come. If the guest allowed it, they also receive a phone notification at the same time.
Does the guest need to download an app?
No. The phone notification, the Google Wallet pass and the calendar entry are all added from the booking confirmation page, with one tap.
Is there a charge per reminder?
No. Emails, phone notifications, Google Wallet and calendar entries are included in the subscription, however many bookings you get.
Until when can the guest cancel?
Guests cancel by themselves, with one tap from the confirmation email, up to 2 hours before. You are notified immediately and the cancellation is recorded in your analytics, so you can see how many bookings are cancelled and when.
What happens when a booking is cancelled?
Guests who joined the waitlist for that day automatically receive an email that a table is available, with a button to book. Whoever books first gets the table, without you having to call anyone.
Do phone bookings get a reminder too?
Yes, if you enter the guest’s email when adding the booking. Online bookings always have an email, so all of them get the reminder.
In which language are the messages sent?
In the language the guest booked in: English, Greek, German, French, Italian, Spanish, Turkish or Portuguese. So tourists understand what you are telling them too.
How do I know whether no-shows have gone down?
At the end of the evening, mark each booking “Arrived” or “No-show”. Your analytics show the no-show rate and cancellations per period, and you can download them as a PDF report.
Try it in your own restaurant
14 days free with every feature, no card required. Then from €99 a year, with no commission per booking.